Cancellation & Refund Policy

1. Nature of Our Services

Dietitian Farzana Ahmed provides professional clinical nutrition services, including live 1-on-1 video consultations and customized, digital PDF diet charts tailored to individual medical history and health goals. Because these are customized professional services, the following guidelines govern cancellations, rescheduling, and refunds.

2. Appointment Cancellation & Refunds (Before Session)

• Notice Period: If you wish to cancel an appointment, please notify us via WhatsApp (+8801717237722) or phone at least 4 hours prior to your scheduled consultation time.
• Full Refund: Cancellations made at least 4 hours before the appointment are eligible for a 100% refund of the consultation fee (BDT 500).
• Late Cancellations / No-Shows: If a cancellation is requested less than 4 hours before the session or if the patient misses the scheduled video call without prior notice, the fee is non-refundable. However, we offer free rescheduling.

3. Rescheduling Policy

We understand unexpected events happen. You may reschedule your consultation time slot up to 2 times at no extra cost by contacting us on WhatsApp (+8801717237722) prior to your appointment time.

4. Completed Consultations & Delivered Diet Charts

• Customized Digital Plans: Once the 1-on-1 video consultation is completed and the personalized PDF diet chart has been delivered, the consultation fee is non-refundable.
• Follow-Up Adjustments: To ensure patient satisfaction and progress, every consultation includes a free follow-up review (within 15–21 days) where the diet chart can be adjusted to better fit your routine.

5. Refund Processing Timeline

6. Contact Us Regarding Refunds

For any cancellation, refund, or rescheduling requests, reach out directly via:

• WhatsApp / Phone: +880 1717-237722
• Helpline 2: +880 1674-493504
• Email: farzana0304@gmail.com
• Clinic Location: A.K Complex, 19 Green Road (3rd Floor), Dhaka-1205, Bangladesh